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Return and Refund Policy - Last Updated: May 3, 2022

Whether you want to return or refund your order, no matter the reason – we're here to help! The Consumer Defense Code defines that exchanges and returns can be carried out within 7 days in case of regret. After that period, they are free for 30 days from the date of your order. You can exchange your product for store credit, a different product or receive a refund using the same payment method.

Note, however, theexceptionsof our policy:

  • Discounted items are final sale and non-exchangeable or non-returnable;

  • Refund of subscription fee if trial period ends and cancellation is not requested in advance. 

To start an exchange or return, follow these steps:

  1. Send an email with the title "EXCHANGE OR RETURN" to [email protected] from the email used to register on our website;

  2. Inform the products for which you want a refund;

Additional Information:

  • How long does the customer take to receive the refund? 30 days

  • Contact information for your company in case the customer has other questions? [email protected]

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